IBM Walkin for Technical Support Associate(Voice) on February 11, 2012 at Bangalore (0-3 years)

IBM Walkin for Technical Support Associate(Voice) on February 11, 2012 at Bangalore (0-3 years)

Position : Technical Support Associate(Voice)
Company : IBM India Pvt Ltd
Experience level : 0 - 3 Years
Job Location : Bangalore, Hyderabad

Walkin on  Feb 11, 2012
Time: 10:00 AM - 1:00 PM
Venue:
IBM India Pvt Ltd, 3rd floor,
Pine Valley, Embassy Golf Links,
Inner Ring road, Bangalore


Role Description:

Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Min 6 months of relevant experience in the mentioned skill areas
Awareness of basic networking concepts and technologies.
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
Browser Support - Internet Explorer
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.



Eligibility:

Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
Must have good command over English - Fluency, Vocabulary and pronunciation.
Must have basic knowledge of Computer and operating systems
Must be willing to work in Shifts
Must Possess strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction
.

Selection  : Group discussion >> Technical Interview >> Communication Assessment round

Bring Following documents while coming for walkin :
Hard copy of the resume ,
Passport size Photograph
Hard copy of the interview invite (this post)
Photocopies of current organization offer letter and latest 2months payslips


Read details of the opening from IBM website


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