Training Manager required for Bangalore

Following position of Training Manager in Mortgage Services open at Bangalore

Position: Training Manager - Mortgage Services

Location: Bangalore

Responsibilities include:
• Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to comprehensively explain to the team
• Develop training content and build case studies for various mortgage processes
• Analyze training needs to develop new training programs or modify and improve existing programs
• Develop a comprehensive knowledge base and meet on-job / refresher training requirements
• Coordinate with the leadership team in US to effectively execute training of India associates on the Title and Escrow
• Coordinate with operations team to ensure training logistic preparedness proactively
• Develop performance metrics for trainees and trainers and design reporting systems
• Utilize decision and reporting tools to minimize variability, improve quality and maximize yield from training
• Develop process to transition subject matter expertise to India associates
• Interact effectively with senior management, other departments and customers
• Evaluate performance of the Training Executive/s, the effectiveness of training programs and provide recommendations for improvement.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors as well as to evaluate effectiveness of training

Key Result Areas:
• Ensure comprehensive content development for process, workflow and systems training. This would include writing training content himself / herself as well as work with onshore specialists to obtain more and more detailed knowledge
• Create a team capable of training for excellent customer service
• Motivate, develop and retain a team of trainers
• Meet Training SLAs defined by operations, process and/or client requirements
• Monitor, analyze and report on training scores versus operational performance
• Establish knowledge transition process and maximize offshore staffing capability

• Full time MBA in HR and Training
• Domain expertise in US Mortgage
• Direct experience of content development for financial service or mortgage product training
• Minimum 5 years of experience with at least 2 years leading a team of trainers
• Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities
• Open to working in shifts

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