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Wipro Infotech Openings for Technical Support Engineer

Wipro Infotech Openings for IT Service Desk Engineer

Role: Technical Support Engineer
Salary: INR 1,00,000 - 3,00,000 P.A

Key skills: Service Desk

(UG - B.Sc - Any Specialization, Diploma - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers) AND (PG - Other)

Job description
To take ownership of user problems and be proactive when dealing with user issues.
To provide 1st line technical support; answering support queries via phone, email, Chat and Web
Strong interpersonal skills are a prerequisite.
Logging / verifying customer details
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Referring KB for workaround / resolution and attempting resolution
Creating a ticket in CRM tool
Identifying the issue and categorizing / prioritize the incident
Ability to work effectively in a dispersed team and individually.

for more info and to apply online, please visit:
Click to view Job details

for more career at Wipro, please visit the career page at: http://careers.wipro.com/

Wipro Infotech
Website : http://www.wipro.com
Wipro Infotech is the IT Services, Solutions & Products division of the Wipro Limited.

Please read the advertisement document carefully and make sure you are eligibile as per the eligibility criteria mentioned in the document.

Please visit the recruiter's official website to confirm the recruitment information, read the official job notification carefully and make sure that you are eligible for the respective post and then apply. It is applicants responsibility to confirm the validity of Job opening.

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