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Openings for Training Manager / Assistant Training Manager

Openings for Training Manager / Assistant Training Manager at Bangalore location. Details are given below. If interested send CV to training@gamaindia.in


Job Title: Assistant Manager / Manager – Training. This position reports directly to the Director of Operations & administratively to Corporate Training/Human resources

Location: Bangalore

Responsibilities include:

• Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to comprehensively explain to the team
• Develop training content and build case studies for various mortgage processes
• Analyze training needs to develop new training programs or modify and improve existing programs
• Develop a comprehensive knowledge base and meet on-job / refresher training requirements
• Coordinate with the leadership team in US to effectively execute training of India associates on the Title and Escrow
• Coordinate with operations team to ensure training logistic preparedness proactively
• Develop performance metrics for trainees and trainers and design reporting systems
• Utilize decision and reporting tools to minimize variability, improve quality and maximize yield from training
• Develop process to transition subject matter expertise to India associates
• Interact effectively with senior management, other departments and customers
• Evaluate performance of the Training Executive/s, the effectiveness of training programs and provide recommendations for improvement.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors as well as to evaluate effectiveness of training

Key Result Areas:

• Ensure comprehensive content development for process, workflow and systems training. This would include writing training content himself / herself as well as work with onshore specialists to obtain more and more detailed knowledge
• Create a team capable of training for excellent customer service
• Motivate, develop and retain a team of trainers
• Meet Training SLAs defined by operations, process and/or client requirements
• Monitor, analyze and report on training scores versus operational performance
• Establish knowledge transition process and maximize offshore staffing capability


• Domain expertise in US Mortgage
• Direct experience of content development for financial service or mortgage product training
• Minimum 5 years of experience with at least 2 years leading a team of trainers
• Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities
• Open to working in shifts


Sent your CV to training@gamaindia.in
Please read the advertisement document carefully and make sure you are eligibile as per the eligibility criteria mentioned in the document.

Please visit the recruiter's official website to confirm the recruitment information, read the official job notification carefully and make sure that you are eligible for the respective post and then apply. It is applicants responsibility to confirm the validity of Job opening.

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